Refunds & Cancellations Policy
Last Updated: 23/08/23
For the avoidance of doubt, this Policy refers directly to the following transactions:
- Online pre-booked admission (Museum general entry and Museum run events)
- Private hire fees (not including deposits paid)
- Online or in-person merchandise purchases from the Museum Shop
For all inquiries regarding refunds, please contact the museum office at the earliest opportunity.
In the event of museum closure, contact will be made with those who have booked and reasonable steps will be taken to review or rearrange as a first priority.
In the event of an ‘act of god’, such as but not limited to a local or national emergency that requires the immediate closure of the fan museum, refunds will be processed at the earliest opportunity.
Refunds of any nature are subject to the discretion of the senior management team at any given time, and at the digression of a nominated agent of The Fan Museum and its subsidiaries.
Online pre-booked admission (Museum general entry & Museum run events)
In the unforeseen circumstance that you are unable to redeem your online pre-booked admission for general entry on the intended visit date, your visit can be rescheduled. The date may be changed with up to 48 hours’ notice.
In the unforeseen circumstance that you are unable to redeem your online pre-booked admission for a Museum-run event (such as Museum by Candlelight), the date can be moved but 5 business weekdays’ notice is required.
Private hire fees (not including deposits paid)
In the unforeseen circumstance that you are unable to attend your private hire, then we require a minimum of 5 business weekdays’ notice. Please be aware that deposits are non-refundable. In the event of a voluntary cancellation of a booking by a customer, notice of 10 business weekdays or more prior to the event is required for a refund.
Refunds are available in situations where The Fan Museum is liable for the cancellation.
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Museum Admission Pricing
Children (age 7-16): £3.00
Family ticket (up to 2 Adults and up to 3 Children, also 1 Adult and 4 Children): £10.00
- Students (with vaild student card)
- Senior citizens
- English Heritage
- Friends of The Horniman
- Friends of The Victoria and Albert Museum
- Staff/Volunteers of the National Maritime Museum
Free Entry for…
Children under 7, Disabled visitors and carers, Art Fund Members and London Pass Members
Free entry for senior citizens.
Please note that the discounts listed above cannot be applied when visitors are part of a large group visit or guided tour group. Please click here for further details. Group Bookings
The Fan Museum’s opening times each week are Wednesday to Saturday 11h00-17h00, with last entries at 16h30 each day.
Our latest exhibition, ‘Boxed In, Fanned Out: Fans and their Boxes’, is open from 3rd November and will run into the New Year.
Tickets for Museum by Candlelight, our special Christmas late-opening experience, are now on sale. Book now to secure your place!
Opening times may vary in line with public holidays. We will attempt to keep our channels updated in this case.
Our Orangery is not open as a public tearoom.
Click here for details of how to hire the space.