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Returns & Refunds

Our returns policy lets you know what to do if you wish to send an item back to us.

We want you to be happy with your purchase, however if you are not and you wish to return or exchange something, please return it to us within 28 days by recorded delivery.

Shop Returns
The Fan Museum
12 Crooms Hill
Greenwich
London
SE10 8ER

Please include your proof of payment with the item(s) you would like to return, stating the reason you wish to return it. If possible, please contact us first so that we know to expect your return: info@thefanmuseum.org.uk or 0208 305 1441

Please note: The return postage charges are non-refundable unless the item was damaged or faulty upon arrival.

Museum Opening Times

Tuesday - Saturday

11am - 5pm

Sunday

12pm - 5pm

12 Crooms Hill, Greenwich,
London SE10 8ER

Admission

Adults: £4.00

Concessions: Info £3.00

Children (age 7-16): £3.00

National Trust Members:

50% discount across all admission categories

Free Entry for...

Children under 7, Art Fund Members and London Pass Members

Afternoon Tea at Greenwich Fan Museum

Tea in the Orangery

Enjoy afternoon tea in the beautifully muraled museum orangery.

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Museum Admission Pricing

Adults: £4.00
Children (age 7-16): £3.00
Concessions: £3.00
  • Students (upon presentation of NUS card)
  • Senior citizens
  • Registered disabled
  • English Heritage
  • Friends of The Horniman
  • Friends of The Victoria and Albert Museum
  • Members/Volunteers of the National Maritime Museum
National Trust Members:

50% discount across all admission categories

Free Entry for…

Children under 7, Art Fund Members and London Pass Members

Tuesday Special:

Free entry for senior citizens and disabled visitors (except for groups)

Please note that the discounts listed above cannot be applied when visitors are part of a large group visit or guided tour group.  Please click here for further details.

Group Bookings