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The Fan Museum Greenwich

Returns & Refunds

Our returns policy lets you know what to do if you wish to send an item back to us.

We want you to be happy with your purchase, however if you are not and you wish to return or exchange something, please return it to us within 28 days by recorded delivery.

Shop Returns
The Fan Museum
12 Crooms Hill
Greenwich
London
SE10 8ER

Please include your proof of payment with the item(s) you would like to return, stating the reason you wish to return it. If possible, please contact us first so that we know to expect your return: info@thefanmuseum.org.uk or 0208 305 1441

Please note: The return postage charges are non-refundable unless the item was damaged or faulty upon arrival.

Museum Opening Times

Wednesday

11h00 -17h00 (last admissions 16h30)

Thursday

11h00 -17h00 (last admissions 16h30)

Friday

11h00 -17h00 (last admissions 16h30)

Saturday

11h00 -17h00 (last admissions 16h30)

12 Crooms Hill, Greenwich,
London SE10 8ER

Admission

Adults: £5.00

Concessions: Info £3.00

Children (age 7-12): £3.00

Free Entry for...

Children under 7, Art Fund Members and London Pass Members

Wednesday Special:

Free entry for carers and disabled visitors (not as part of a group)

Receptions room hire Greenwich

Venue Hire

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Museum Admission Pricing

Adults: £5.00
Concessions: £3.00
  • Students (with valid student card)
  • Children aged 6-17 years
  • Senior citizens
  • Registered disabled
  • Museum Association members
  • Friends of The Horniman
  • Friends of The Victoria and Albert Museum
  • Royal Museums Greenwich members
  • Staff/Volunteers of the National Maritime Museum
Free Entry for…

Children aged 6 years and under, Art Fund Members and London Pass Members

Wednesday Special:

Free entry for senior citizens and disabled visitors (except for groups)

Please note that the discounts listed above cannot be applied when visitors are part of a large group visit or guided tour group.  Please click here for further details.

Group Bookings
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The Museum is open as usual Wednesdays to Saturdays, 10h00-17h00 (last admissions at 16h30).

Please note that we will be closed from Thursday 2nd June to Saturday 4th June inclusive for the Platinum Jubilee bank holiday.

Thank you for your understanding.